Published On: Aug 19 2012 07:04:18 PM CDTUpdated On: Jul 30 2015 11:02:39 AM CDT
The North American Consumer Protection Investigators, an association of government consumer protection investigators, released its survey of the most plaguing customer complaints. Each year, the group asks consumer agencies about what they hear from consumers.
Each year, the group asks consumer agencies about what they hear from consumers. Here are the topics that frustrated consumers this year:
10. Household Goods
If you sent in a piece of furniture or an appliance for a fix up, you may have seen it come back with minimal improvements. Household goods also didn't work as advertised or were never delivered.
Consumers complained about a range of scams, including fake checks, bogus sweepstakes and lotteries and grant offers.
8. Health services Practitioners without licenses, misleading claims and unmet expectations were common complaints for health care customers.
8. (tie) Internet Sales
Shoppers griped of deceptive practices from online retailers as well as failed deliveries.
Some online shoppers fell prey to free trial offers that resulted in high charges, while others were duped by fraudulent magazine sales.
7. Home Solicitations
Problems with home solicitations moved up the list in 2012. Consumers griped about misrepresentations from door-to-door salespeople, telemarketers and mail solicitations, as well as violations of the "do not call" registry.
When complaining about their landlords, renters reported unhealthy or unsafe housing conditions, deposit and rent disputes, illegal eviction tactics and a failure to make repairs.
People who hired lawyers, real estate brokers and other service people had grievances about their help not having proper licenses, misrepresenting their service or doing shoddy work.
4. Retail Sales
Shoppers listed a range of complaints, including false or deceptive advertising, defective merchandise and problems with rebates, coupons and gift cards.
4. (Tie) Utilities
Consumers singled out service and billing disputes with a variety of providers, including phone, cable, satellite, Internet, electric and gas companies.
Borrowers complained of billing and fee disputes, mortgage-related fraud, predatory lending, illegal or abusive debt-collection tactics and questionable credit repair services.
2. Home Improvement/Construction
Home owners griped of shoddy work, as well as failure to start or finish the work altogether.
Issues with auto sales once again topped the list. Car shoppers reported misleading advertising for new and used cars, faulty repairs, leasing and towing disputes and getting suckered into buying lemons.
For more information about the top 10 consumer complaints, click here.
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