Embry-Riddle Aeronautical University and Wichita State University used Department of Transportation data to rank the top major U.S. airlines in 2013. The study examined on-time arrivals, mishandled baggage, bumpings due to overbooking and consumer complaints. Here's how the airlines rank.
15. American Eagle -- On-time arrival percentage: 72.1 percent
Involuntary denied boardings per 10,000 passengers: 1.14
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